Your IT Provider Should Never Leave You Wondering If Someone's Working on Your Problem.

CTS's client retention rate is our most verifiable proof. When IT works the way it should — proactive, supported, guaranteed — clients don't leave.

When something goes wrong, the worst feeling isn't the problem — it's the silence. Wondering if anyone knows. Wondering if anyone's coming. At CTS, you hear directly from one of our engineers within one hour of opening a ticket. If we ever miss that window, your next monthly managed service invoice is credited in full — automatically, without you asking. Critical incidents are covered 24/7/365 with no holiday exclusions. All other priorities are covered during CTS business hours. Full terms, including priority definitions and our designated holiday schedule, are defined in your Master Service Agreement.

You shouldn't have to retell your story to three different people. The technician who picks up your ticket sees it through to resolution — or escalates with full context and stays involved. One point of accountability. One person who owns the outcome.

Our engineers know your network, your systems, and your history. When you call, you're not starting over with tier-1 support working through a troubleshooting checklist. You're talking to someone who already understands your environment and can solve your problem now.

If your business is hit by ransomware while under CTS management — with our full security stack deployed and our recommendations followed — we commit up to $15,000 toward recovery costs, documented in your service agreement on day one. We're not aware of another Arizona MSP making this commitment in writing. We do it because our security is built to prevent it, and our accountability demands we stand behind it when it counts. Eligibility requirements, including maintaining Cyber Liability Insurance, are defined in your Master Service Agreement.

Our virtual CIO service gives your business strategic technology leadership without the executive salary. We help you plan, budget, and invest in IT that actually supports growth.

We prioritize first-contact resolution so your team isn't stuck waiting for a technician to circle back. When we say we'll fix it, we mean right now — not next ticket cycle.

Every CTS engagement starts with learning how your business actually operates. We design your IT environment around your goals, your team, and your industry — not a one-size-fits-all package.

We design and manage cloud environments that scale with your business — secure, redundant, and optimized for performance. No over-engineering, no unnecessary complexity.

Our 24/7 monitoring catches threats, performance issues, and hardware failures before they turn into outages. For systems under CTS's continuous management, we commit to 99.9% uptime measured monthly. If we ever miss that window within our scope of control, you receive a pro-rated credit on the affected service line — automatically, on your next invoice. No ticket required. Measurement methodology, scheduled maintenance windows, and exclusions are defined in your Master Service Agreement.

Switching IT providers is a leap of faith. We know that. So we eliminated the risk: try CTS for 90 days from your managed services go-live date, and if you're not completely satisfied — the responsiveness, the communication, the results — we'll refund 100% of the managed service fees you've paid us. No negotiation, no holdbacks, no hard feelings. Onboarding labor, third-party licenses, hardware, and the refund request process are handled per your service agreement.

One of the worst parts of dealing with IT issues isn't the problem itself — it's being left in the dark while it's being fixed. At CTS, you'll receive a status update on every open ticket without having to ask. If you ever have to chase us for an update during CTS business hours, your next invoice is discounted $50. Update cadence by priority and business-hours definitions are in your Master Service Agreement.

You shouldn't reach voicemail when your business is on the line. If you ever call (480) 605-4465 during CTS business hours with an urgent issue and reach voicemail, your next invoice is discounted $100. Because we believe in being reachable — and we back that belief with money. Business hours and urgency definitions are in your Master Service Agreement.

Critical issue requiring on-site support in the Phoenix metro area? A technician will be at your door within 4 hours during CTS business hours — or you receive a $200 service credit. No exceptions. Coverage area, business hours, and the Critical Priority definition are in your Master Service Agreement.

Your backups are verified weekly and tested with a full restore quarterly. If a documented restore failure occurs on a system covered by your CTS backup service — and the cause is our failure to follow our verification procedure — you receive a 6-month credit on that backup service line. We don't just say your data is safe. We prove it on a schedule.

Your rate won't change for 24 months. If we ever raise your fee before that window closes without your written consent, you receive 3 months of service free. No surprise invoices. No quiet rate hikes. Predictable IT costs, guaranteed.

If you're ever charged for something not explicitly listed in your agreement, we'll refund the charge in full and credit your account $250 for the hassle. No fine print. No exceptions.