24/7 threat monitoring with accountable response.
Under 1-hour guaranteed response when security issues need attention.
Reduce recurring IT disruption with proactive management proven to cut repeat issues by 25-40%.
Protect endpoints from modern threats with EDR-backed monitoring and fast, accountable follow-through.
Gain confidence after ransomware with support backed by a $15,000 ransomware recovery promise.
Know what to fix first with a written assessment and actionable recommendations, not scare tactics.
Fast response, honest guidance, and practical protection when technology matters most.
CTS completely transformed how we manage IT. Their proactive monitoring and fast response eliminated downtime and gave us confidence in our systems. We no longer worry about security or daily tech issues – our team can finally focus on growth.
If you’re seeking a managed IT partner that delivers reliability, security, and peace of mind, look no further than Complete Technology Solutions (CTS). We were looking for a change that would help us feel more secure and supported for growth. CTS quickly filled the gaps of our previous provider and updated our systems and processes quickly. This team is one of the most friendly, understanding we have ever dealt with. I also really appreciate that they will take the time to explain technical situations so that we can make the best choice. Highly Recommend.
We’ve had an outstanding experience with this IT company! Their service is consistently top-notch, and their response time is incredibly fast—exactly what you want when dealing with tech issues. A special shoutout to Elias and Michael for their continued support. They’ve gone above and beyond to answer our questions and provide solutions whenever we need them. It’s clear they genuinely care about keeping everything running smoothly. I highly recommend it!
What stands out about CTS is their proactive approach. They don’t just fix problems—they prevent them. Our systems run smoother, our team is more productive, and we’ve seen a major drop in unexpected IT disruptions.
I have been with CTS for over 10 years. I have found them to always put the customer first and to respond quickly in the event of any problem. They are highly skilled, fair priced and honest people doing a tremendous job.
Complete Technology Systems replaced reactive IT concerns with proactive monitoring, fast response, and stronger operational confidence.
Complete Technology Solutions helped a non profit replace provider gaps with reliable support and clearer IT decisions.
A non-profit organization gained fast, dependable IT support that helps resolve issues and keep work moving.
Accountable threat detection and response
Continuous monitoring helps identify suspicious activity before it disrupts operations. CTS keeps a vigilant eye on systems around the clock, reviewing signals that could point to compromised endpoints, malicious behavior, or unusual access patterns.
When something needs attention, the response is tied to accountable support, including an under 1-hour guaranteed response. You get faster clarity, fewer unknowns, and a security partner focused on preventing problems before they occur.
Endpoint Detection and Response adds deeper protection than traditional antivirus alone. CTS uses EDR-focused security practices to help identify modern threats across laptops, desktops, and other connected devices that attackers may try to use as entry points.
The result is stronger visibility into endpoint activity, better containment support, and a clearer path from alert to resolution. Your devices stay better protected, updated, and aligned with broader cybersecurity priorities.
Not every alert is an emergency, but every serious alert deserves timely review. CTS helps investigate suspicious behavior, determine potential business impact, and guide the right response steps so your team is not left guessing during a security event.
This practical response process supports faster decisions, clearer communication, and reduced downtime. For critical issues, CTS also provides 4-hour on-site response, giving you accountable support when the situation requires hands-on help.
Ransomware is not just a technical threat. It is a business continuity problem. CTS MDR services support earlier detection, response coordination, and recovery planning so your business has a clearer path forward if malicious activity is discovered.
This protection works alongside backup and disaster recovery, endpoint security, and the $15,000 ransomware recovery promise. You get a more complete security posture without relying on hope as the recovery strategy.
MDR should lead to improvements, not just more notifications. CTS provides security findings and recommendations that help prioritize what needs to be fixed first, from endpoint risks to email exposure, user behavior, and recovery gaps.
That guidance can be delivered through a written assessment with actionable recommendations, giving decision-makers practical visibility into risk. You get a clearer plan, manageable next steps, and security improvements aligned with business needs.
Security response becomes stronger when employees understand the threats they face. CTS connects MDR with security awareness training and email protection to reduce the chance that phishing, malware, or risky clicks create a serious incident.
This layered approach helps turn your workforce into part of the defense strategy. Combined with technical monitoring and endpoint response, it supports fewer avoidable disruptions and a more security-aware business culture.
Managed Detection and Response gives your business a practical way to watch for threats, investigate suspicious activity, and respond before an issue becomes a costly interruption. Instead of relying on antivirus alone, CTS combines advanced endpoint detection, 24/7 system monitoring, and technician-led response.
The goal is simple: reduce risk, improve visibility, and keep your team from feeling alone when security alerts appear. With Complete Technology Solutions, MDR is tied to accountable service, including an under 1-hour guaranteed response and a customer-first process that focuses on clear next steps, not unnecessary complexity.
Modern attacks move quickly, and your team should not have to sort through confusing alerts without support. CTS MDR services help turn security signals into clear action.
For businesses that need stronger protection without hiring a full internal security team, MDR adds expert oversight while keeping monthly costs predictable and manageable.
MDR works best when it is connected to the rest of your IT environment. Complete Technology Solutions aligns detection and response with endpoint management, backup and disaster recovery, email protection, security awareness training, and proactive maintenance.
That broader view matters because security issues rarely happen in isolation. A risky device, missed update, phishing attempt, or weak recovery plan can all create operational exposure. CTS helps identify those gaps, prioritize remediation, and build a security approach that supports business continuity. You get practical protection, direct communication, and accountability backed by 17 written guarantees.
Get practical next steps for stronger threat detection and response.
Managed Detection & Response (MDR) Services provide 24/7 monitoring of your IT environment, rapid identification of suspicious activity, and expert-led response to potential threats. You receive advanced endpoint detection, real-time alert investigation, and actionable guidance to contain and remediate incidents. This approach goes beyond traditional antivirus by combining technology and technician oversight, so you are never left to interpret security alerts alone.
You benefit from proactive threat monitoring and fast response, which means fewer IT surprises and less downtime. Clients typically see a 25, 40% reduction in recurring IT issues within the first 3-6 months. By stopping threats before they escalate, MDR helps keep your operations running smoothly and your team focused on business, not security emergencies.
The onboarding process is designed to be clear and efficient. After a 60-minute discovery call, you receive a written assessment with actionable recommendations within 5 business days. Most clients are fully onboarded to MDR within 30 days, so you can expect protection to begin quickly without disrupting your daily work.
Pricing for MDR starts at $1,000 per month, with a focus on predictable, all-included costs. There is a minimum contract size, but services are tailored to businesses with 10 to 80 employees. This approach keeps budgeting simple and ensures that your investment in security is clear from the start.
You receive accountable, customer-first service with an under 1-hour guaranteed response, a live answer promise, and a $15,000 ransomware recovery commitment. Unlike providers who only send alerts, this MDR service includes technician follow-up, clear action steps, and 17 written guarantees. The focus is on preventing problems before they occur while making sure you are never left alone with a security challenge.